Direct Performance
Returns
Unopened Direct products can be returned in line with UK consumer law.
Awaiting final wording — this page is a working draft pending confirmation by Direct and its legal counsel.
What can be returned
Unopened, undamaged tins in their original condition. For hygiene reasons, opened tins cannot be returned unless the product is faulty.
Faulty products
If a product arrives damaged or faulty, contact Direct with your order number and we will resolve it.
18+ only · Contains nicotine · Nicotine is an addictive chemical